Returns & Refund Policy

Product returns

Return Policy

Prior to returning the product, it is necessary to contact the service department.
The return must be made within a period of 14 calendar days from the day of receipt and return conditions are met (eg the product does not have to be opened and is in excellent condition. For this reason we recommend sending the product in a suitable package – not an envelope).
Returns should be made with a courier company and not by post.
In case of using the product or altering its original packaging, the return is not accepted.
Your refunds will be made within 30 days from the return and receipt of products from our company.
In case of invoice issuance, the return must be made with a delivery note.
In case the return is not made within the period of 14 calendar days from the day of their receipt or some of the return conditions are not met, the has the right not to accept the products back and not to replace them.
The address to which the products will be returned is:

Panagakis Pharmacy, El Venizelou 7, Veroia, PC 59132, Veroia


In case of defective product or shipping error, we proceed with the replacement or refund corresponding to the value of the products, following the following Return Procedure:

You pack and send the package with the products with the cooperating courier company of our pharmacy and at the recipient’s charge. Inside the shipping package, you will have placed a note informing us of the problem that has arisen with the returned product, as well as the proof of purchase.
If the return conditions apply, we will proceed with a relative replacement or credit of the corresponding amount in your bank account, Paypall or credit if the initial payment was made in this way.
In case the package arrives and it turns out that the return conditions do not apply, the product will not be accepted. It will be returned to the customer and the shipping costs will be borne by him.
In the physical store: call the service department to arrange and order the product to be replaced. Then, bring the product to the pharmacy with the purchase receipt and after checking to see if the return conditions apply, the value of the product / products is returned in the same payment method with which you completed the order.
The schedule of changes is Monday-Friday 09: 00-20: 00 (except weekends).


In case of change at the request of the customer:

The return must be made within 14 calendar days from the day of receipt and the return conditions must be met (eg the product must not be opened and is in excellent condition. For this reason we recommend sending it product in a suitable package, not an envelope).
Return costs are covered by the customer. Attention: the shipment can be done with a courier company and not ordinary mail.
The returned parcel must be accompanied by a photocopy of the receipt and the code or codes with which you want to replace it.
In case of refund, your bank account will be sent to us (in case the initial payment was made by deposit or cash on delivery) or we will credit your credit card if the initial payment was made in this way.
After the relevant inspection is carried out by the competent department and the return conditions are met, we proceed to its replacement or the refund.
Note that if after the change the order does not exceed 49 €, there will be a charge of 1.5 € shipping costs 1.5 € cash on delivery.

In any case, you must first contact its service department
Baby milk products, baby creams, snacks, ready-made baby meals as well as refrigerated products are non-refundable.
Product changes that are part of the offer package are not accepted.